Evolution Motor Finance, part of Evolution Funding, has launched a dealer feedback module within its point-of-sale platform, DealerZone.
The module invites dealers to rate their experience once a deal has been paid out, with individual ratings for underwriting, pay outs and the Account Manager. Where Evolution’s rate for risk solution Evolution Extra has been utilised, the deal maker is rated. Dealers are also invited to give comments and suggestions.
The module was successfully piloted with two of the Top 10 UK dealer groups before being released to all dealers at the end of March 2017. To date, 3393 reviews have been received, 408 comments left by dealers, with an average rating of 4.7 out of 5.
Paul Hibbert, Evolution’s Key Account Director and Head of Rate for Risk said:
“The launch of this system demonstrates our commitment to continual improvement and development.
“The results we’ve seen so far provide us with evidence that we’re providing an excellent standard of service to our dealers.
“As with any robust reviewing system, we are also identifying areas for improvement and refinement. We’re delighted that our dealers are providing us with honest and constructive feedback which we can use to enhance both customer and dealer experience.”
The introduction of the dealer feedback module marks the completion of a comprehensive feedback system which pulls together ratings and feedback from customers, staff and dealers. The data will be used to refine processes and drive technological and product development.”